VCU’s James Branch Cabell Library, Parking and Transportation, Cary Street Gym, University Student Commons, and VCU Police Department maintain separate lost and found inventories for their respective facilities across the Monroe Park Campus via the web application Crowdfind. The Crowdfind system is designed to make it easier for students, staff and visitors in the area to easily search electronic files for a lost item and file a claim for the item at any time from any device, once they are able to positively identify and confirm that the item belongs to them.
Individuals who have lost items in facilities NOT managed by the above listed university departments are encouraged to contact the facility directly where the item was lost, as well as the VCU Police Department.
The Code of Virginia § 23.1-104 (Disposition of lost or abandoned property) requires that most items accepted into the university’s lost and found be kept for a minimum of 120 (4 months) days if not claimed, unless otherwise specified below. After 120 days (4 months) have elapsed, the items will be given to VCU’s Surplus Property Department.
Upon arrival, all items will be inventoried and logged into the applicable department’s Crowdfind database, which will list the date the item was turned in to the location, a brief description of the item, where the item was found, tagged with the appropriate reference number, photographed, and placed in a secure location. Note: In order to protect Personally Identifiable Information, lost and found items that contain personal identification (driver’s licenses, U.S. passports, ID cards, etc.) will not have a photo posted to the Crowdfind database.
To inquire about a lost item that may be in our lost and found:
Note: The physical lost and found inventory cannot be searched by anyone under any circumstances. Individuals may view the log of lost and found items at any time in the Crowdfind electronic database.
Individuals must first provide an adequate description of the property and submit the completed claim form through the Crowdfind system before the physical item will be shown to the claimant.
Individuals who have lost an item that is not listed in the facility’s inventory may file a claim through the Crowdfind system. Staff will contact the claimant within two (2) business days of the Crowdfind claim submission to update the claimant on the status of the lost property.
Individuals claiming an item in the Crowdfind database must complete the online claim form associated with the identified item by clicking on “details” under the item’s image and answering the required questions. To attempt to ensure that lost items are returned to the rightful owners, persons claiming items must describe the item(s) as closely as possible and provide photo identification that matches the information filled out on the claim form submission. Items will not be shown to claimants until an adequate item description is provided.
A staff member will send a follow-up message to indicate a “match,” ask for additional information, or reject your claim if insufficient information is provided. Claims that remain without a “match” will be filed as “unmatched” and revisited after 30 days have elapsed. If the claim remains “unmatched” after 30 days, the claim will be rejected and archived in the Crowdfind system.
Once an item “match” has been made, claimants may pick up their item(s) at the University Student Commons Information Center on a weekdays (Monday – Friday) between 9 a.m. and 6 p.m. The claimant’s contact information must be logged before any item(s) will be released. Items Containing Cash or Identifying Information: Items, such as wallets, (containing cash, bank cards, identification cards, passports, etc.) must be logged by the staff member recipient. A second staff member must then verify the accuracy of the logged information. Following verification, the staff member on-duty will give the item to a professional staff member. If the item was turned in after normal business hours or on the weekend, a student building manager will verify the item and deposit the item inside the Room 114.
Items turned in must be logged into the Crowdfind system and tagged with the appropriate reference number, the date, location of where the item was found, and the staff member who logged the item.
Water bottles will be archived from inventory on the 15th and 30th of every month and sent to Surplus.
VCU IDs will be sent to the VCU Card Office after seven calendar days.